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AJ CONSULTANCY
Strategic Automotive Retail Advisory
Our services

Practical, OEM-aligned advisory - built for premium dealerships.

AJ Consultancy provides implementable, cost-effective solutions that align dealership operations with OEM expectations - engaging through a flexible Retainer + Project model.

Core advisory services

Operational Excellence

Structured improvements to dealership operational efficiency.

  • Workshop productivity optimization
  • Technician efficiency improvement
  • Parts inventory performance
  • Warranty performance monitoring
  • Service booking optimization
  • Service absorption ratio strategies

Customer Experience Leadership

Strengthening reputation through stronger customer management.

  • CSI improvement strategy
  • Customer escalation management
  • Root cause analysis implementation
  • VIP customer management framework
  • Complaint prevention processes

Revenue & Profitability Growth

Sustainable revenue growth across sales and aftersales.

  • Sales planning support
  • Aftersales revenue enhancement
  • Insurance penetration improvement
  • OEM reimbursement recovery monitoring
  • VAS penetration improvement
  • Service retention planning
  • Parts profitability optimization

Infrastructure & Dealership Development

End-to-end oversight of new builds and expansions.

  • New dealership development (Sales & Service)
  • Infrastructure readiness planning
  • CICD compliance implementation
  • Vendor coordination & project management
  • Budget monitoring & timeline control

Capability Development & Training

Structured training that builds stronger dealership teams.

  • Customized dealership induction training
  • Sales process improvement programs
  • Service advisor capability development
  • Workshop operational discipline training
  • Customer communication best practices

Digital Marketing & Brand Visibility

Modern visibility that builds trust and drives engagement.

  • Digital marketing strategy advisory
  • Monthly professional dealership video
  • Social media content planning
  • Lead generation campaign guidance
  • Customer engagement strategy
AI Powered Orchestration Platform

One connected modular aftersales ecosystem.

Integrated, AI-driven scheduling with seamless DMS connectivity and real-time optimisation — delivered through three modular products that work as one.

Module 01

Online Service Booking

Frictionless customer-facing booking with live slot availability and DMS sync.

Module 02

Intelligent Workshop Planning

AI-driven technician allocation and bay scheduling that flexes with real-time capacity.

Module 03

Electronic Vehicle Health Check

Digital eVHC that turns inspections into transparent, revenue-ready customer approvals.

Outcomes for dealers, dealer groups & OEMs
Higher
Workshop Utilisation

Maximise bay and technician throughput with intelligent load balancing.

Lower
Operating Costs

Reduce manual planning effort and rework through automation.

Better
Customer Experience

Transparent updates and faster turnaround at every touchpoint.

Consulting model

Retainer advisory + project engagement

Continuous strategic guidance, plus expert support for the critical initiatives that shape your dealership's future.

Retainer Advisory

Monthly advisory engagement covering:

  • Operational performance review
  • Sales and Aftersales strategy guidance
  • Customer experience management
  • Training and capability development
  • Digital visibility support

Project-Based Consulting

Specific strategic assignments such as:

  • New dealership setup and development
  • Infrastructure expansion
  • CICD compliance implementation
  • Operational restructuring
  • Performance turnaround initiatives
Tailored to your dealership

Investment shaped by scope, segment and ambition

No standard packages. We design every engagement around your dealership size, current performance and the outcomes you are targeting. Share your brief and we will respond with a proposal built for your context.

Request a proposal
Included

Services covered under monthly retainer

  • Monthly Sales, Aftersales and Marketing review support
  • KPI monitoring and performance analysis
  • Workshop productivity evaluation
  • Customer escalation advisory
  • Training sessions for dealership teams
  • Marketing activity guidance
  • Management reporting support
  • OEM review preparation assistance
  • AI Powered Service Orchestration Platform
  • Implementation and maintenance of One connected modular aftersales ecosystem